3. E-government

3.1. About this section

This section briefly describes the overarching goals of e-government. Further information can be found in the latest version of the e-government strategy.

3.2. Outcomes

The e-government programme seeks the following outcomes:

Convenience and Satisfaction: Services provided anytime, anyhow, anywhere

People will have a choice of channels to government information and services that are convenient, easy to use and deliver what is wanted.

Integration and Efficiency: Services that are integrated, customer-centric and efficient

Information and services will be integrated, packaged, and presented to minimise cost and improve results for people, businesses, and providers.

Participation: Participation in government

People will be better informed and better able to participate in government.

By interoperating agencies can

• provide services and information electronically in the way that people want (convenience and satisfaction)
• work together electronically acting more like a single enterprise than a collection of individual agencies (integration and efficiency)
• make information available to people in ways that help them to participate in the processes of government (participation)