Delivering E-government 2007: Real People, Real Stories

This report presents the results of research that offers insight into the state of progress of e-government in New Zealand – from the perspective of New Zealanders who use government services.

The research involved in-depth interviews with people from many backgrounds, accessing a wide range of government services. These interviews were conducted from late 2006 to early 2007, regarding people’s most recent experiences with government. Of these, six interviews were selected and carefully analysed for the purposes of this report.

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