Research - Other resources

This page provides information for government departments on service delivery and e-goverment progress. The information is from international organizations and overseas government departments.

Global Resources

The following resources provide links to reports on international e-government progress.

The United Nations Global E-government Readiness Report 2004: Towards Access for Opportunity, United Nations, New York, 2004.
A report assessing the use of e-government to deliver information and services. The United Nations ranks 191 member states according to their e-government readiness and e-participation indices.
http://www.unpan.org/egovernment4.html

The Global Information Technology Report 2003-04: Towards an Equitable Information Society, Soumitra Dutta, Bruno Lanvin, Fiona Paua, New York, 2004.
A benchmarking tool to determine national ICT strengths and weaknesses, and to evaluate progress. The report covers a total of 102 economies to measure the degree of preparation of a nation or community to participate in and benefit from ICT developments.
http://www.weforum.org/site/homepublic.nsf/Content/Global+Competitiveness+Programme%5CGlobal+Information+Technology+Report

Global E-government 2004, Darrell M West, Brown University, September 2004.
A study of 1,935 government websites in 198 different nations to determine what is online globally and how e-government is progressing.
http://www.insidepolitics.org/policyreports.html

Improving performance in the Public Sector, A T Kearney and the Public Policy Group of the London School of Economics, 2003.
A study on government agility in more than 50 government departments across 8 countries including New Zealand. Agility includes aspects such as organisational change, leadership, culture and values, customer service, e-government and performance management.
http://www.atkearney.com/main.taf?p=5,3,1,70

The eGovernment Observatory is a reference information tool on eGovernment issues and developments across Europe. It provides the community of eGovernment decision-makers and professionals with a unique set of information resources and with valuable insight into eGovernment strategies, initiatives and projects in Europe and beyond.
http://europa.eu.int/idabc/en/chapter/140

The following resources are about delivering government services in a more improved way.

Driving High Performance in Government: Maximizing the Value of Public Sector Shared Services. Accenture, February 2005.
A study examining shared services in government.
www.accenture.com/xd/xd.html?it=enweb&xd=induxtries\government\insights\maximizing_value.xml

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Government resources

These links are to other countries' e-government resources.

The Australian Government Information Management Office has published Better Practice Checklists. Checklists aim to help managers put services online, improve existing services, or negotiate and manage contractual arrangements through which these services are provided.
http://www.agimo.gov.au/practice/delivery

AGIMO has also published a guide for website management
www.agimo.gov.au/webguide/

The Australian National Audit Office has issued a report on Measuring the Efficiency and Effectiveness of E-Government in Australia, 2004
www.anao.gov.au/Website.nsf/Publications/2C3CDF64278872A9CA256FA2007F445E

The Canadian Government has published tools, guidance and resources to help departments improve their services and implement information management and information technology strategies.
http://www.cio-dpi.gc.ca/cio-dpi/index_e.html

The Canadian Government published its Government On-Line report on transforming service delivery to citizens (March 2005).
www.gol-ged.gc.ca/rpt2005/rpt00_e.html

The UK e-Government Unit published a Service Design and Delivery Guide to achieving high takeup of e-services, cost saving and better quality public services (January 2005).
http://www.egovmonitor.com/go?eGov26Jan05

E-government journal

The Electronic Journal of e-Government has published articles on the study, implementation and management of e-Government.
http://www.ejeg.com/index.htm