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E-government Resources: information about how people interact with government in New Zealand and overseas.

To help the development and implementation of the E-government Strategy, the State Services Commission has an ongoing qualitative and quantitative research programme. This programme aims to document people's experience of government, and what they expect from government. One of the Strategy goals is for government agencies to be more people - and results - oriented in the way they design services.

These resources provide information for agencies and other interested parties about how New Zealanders use government services and find government information over the Internet. The E-government Unit and other organisations have commissioned this research.

The International page provides links to international e-government resources, as well as to other countries' e-government programmes.

There is also a page about the e-awareness project which aims to find out about, and report on e-government activity in the New Zealand public sector.

For more information about the research programme, or, if you have a resource that you would like to see added to this page, please contact e-government@ssc.govt.nz.


E-government research

Benchmarking New Zealand local e-government initiatives 2007-2008

This benchmarking report assesses for the first time the extent to which local government ICT initiatives align with the E-government Strategy.

Benchmarking New Zealand local e-government initiatives 2007-2008 [PDF - 601 KB]

Delivering E-government 2007: Progress Towards Transformation (2007)

This report presents the results of research that offers insight into the state of progress of e-government in New Zealand – from the perspective of New Zealanders who use government services.

Delivering E-government 2007: Progress Towards Transformation

Search Engine Optimisation Basics for Government Agencies (May 2007)

This document is intended as a guide for New Zealand government agencies on optimising their websites for modern search engines, describing briefly the current best practices for search engine optimisation (SEO) for major search engines.

Search Engine Optimisation Basics for Government Agencies

Auckland University: Channel Surfing (2004)

This report presents the results of a telephone survey of five thousand New Zealanders during June and July 2004. The survey questions covered two main areas: determining how people had accessed government over the preceding twelve months and exploring their use of the Internet in general. Statistics NZ assisted with the questionnaire design

Channel Surfing: How New Zealanders access government

Victoria University: Wired for Wellbeing (2004)

This report describes the results of a study of New Zealanders' interactions with government, and places special emphasis on access via the Internet. The investigation takes the form of a survey and group discussion across 12 focus groups representing different sectors of New Zealand society. It involves 65 subjects in total.

Because of the small numbers in each focus group and inevitable selection biases, the conclusions should be interpreted as largely qualitative. Consequently, care should be taken in relating the results to the wider New Zealand population.

Wired for Wellbeing: Citizen's response to e-government

GO 2003 survey

New Zealand participates in the Government Online (GO) Survey conducted in 32 countries by Taylor Nelson Sofres (TNS), a global market research company. The survey results, based on a sample of 1000 New Zealanders, provide useful international comparisons of New Zealand's e-government activity, informing the e-government programme and the e-government plans and efforts of agencies.

View the New Zealand results of the survey

Read the State Services Minister's Media release

The full survey is available on www.tns-global.com/gostudy2003.

GO 2002 survey

View the New Zealand results of the survey

As Seen from Levin (2001)

In 2001 the SSC commissioned this qualitative survey of the people of Levin to ascertain prevailing community perceptions with respect to public sector agencies and the services made available through them.

As Seen From Levin


Other New Zealand Research