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Results: Value for money - Part 3

Plans for ICT investment

All organisations that responded indicated that they were planning capital investment in ICT in the ensuing 12 months and many were engaging in similar types of programmes. Eighty-nine percent indicated that investment was planned in ICT infrastructure (servers, networks), 87 percent in new or upgraded software and 83 percent in server consolidation.

Figure 3

Graph showing Government planned capital investment in ICT (2008/2009)

Government planned capital investment in ICT (2008/2009)

The most commonly cited benefits from the planned ICT capital investments were more efficient workflow, business activities and processes (91 percent) and followed by improved business continuity and security (81 percent), which can probably be interpreted as mostly back-office improvements, not necessarily always visible to customers. The next most common benefits are probably largely customer-facing, namely improved quality of services (75 percent) and more responsive to customer needs (70 percent).

Figure 4

Graph showing expected benefits from planned government capital ICT investment (2008/2009).

Expected benefits from planned government capital ICT investment (2008/2009)

Table 7

Government ICT investment plans by organisation type (30 June 2008)

Organisation type Overall
Central government State owned enterprise
Total number of responding organisations 93 12 105
Percent13
ICT capital investment planned in next 12 months 100 100 100
Areas of planned investment14
ICT infrastructure 87 100 89
Server consolidation 85 100 87
Software 83 83 83
Desktop hardware 76 83 77
Website 61 83 64
Online services 51 75 53
Wireless mobile computing 43 58 45
Video technology 42 58 44
Other 15 17 15
Benefits of planned investment14
More efficient work flow, business activities, & business processes 90 100 91
Business continuity & security 80 92 81
Improved quality of services 74 83 75
More responsive to customer needs 70 75 70
Reduced costs 67 75 68
Improved range of services 66 58 65
Keeping up with technology 62 67 63
Improved collaboration with other organisations 60 67 61
Improved working conditions 39 25 37
Other 10 0 9

Footnotes

[13 Percentages are of all responding organisations in each organisation type ]

[14 Government organisations may have named more than one area of planned investment or benefit so percentages may add to over 100 ]


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