Results: Networked State Services - Part 1

Networked State Services goal indicators

The Networked State Services Development Goal³⁸ is that technology should be used to transform the provision of services for New Zealanders so that the following indicators can be met:

1. Services/transactions are grouped, with technology applied, to allow an individual - from one place at the same time - to access multiple programmes.
2. Government transactions are synchronised across multiple channels - within an organisation or across government.
3. Technology supports a user having to give the same information to government only once.

The indicators also measure progress toward the E-government Strategy. In the Government use of ICT survey 2008, three survey questions directly explored each indicator.

With respect to the first indicator, 31 percent of responding CIOs reported that their organisations are developing or participating in facilities to enable people to get information and services from a single online site, such as a student portal or multiple forms (Table 19). Other types of facilities (such as for getting information from third parties, or being able to search across multiple agencies) were less commonly cited.

Noteworthy, however, is that only 49 percent of CIOs reported that their organisations were planning or participating in such facilities.

Figure 13

Facilities organisations are developing or participating in to assist people whose need calls for information or services from multiple government organisations (30 June 2008). Government organisations may have named more than one facility so percentages may add to over 100.

With respect to the second Networked State Services Development Goal indicator around channel synchronisation, 56 percent of responding CIOs indicated that their organisation's ICT systems allow a person starting a transaction with one channel to complete the transaction using another channel (Table 19). Thirty percent indicated that this could be done 'a little', 24 percent 'quite a lot', and 3 percent 'seamlessly'. However, the remaining 44 percent ('not at all', 'not applicable' or no response) probably do not allow for this.

Figure 14

Extent to which ICT systems allow person starting a transaction with one channel to complete it in another (30 June 2008)

With respect to the third Networked State Services Development Goal indicator around data reuse, 46 percent of responding CIOs indicated that their organisations reuse information that a person has already provided to a government organisation rather than collecting that information from the person again (Table 19). Twenty-eight percent indicated that this was done 'a little', 14 percent 'quite a lot', and 4 percent 'extensively'. However, the remaining 54 percent ('not at all', 'not applicable' or no response) probably do not reuse such information.

Figure 15

Extent to which a person's information is re-used (30 June 2008)

Table 19

Indicators of 'Networked State Services' development goal, by organisation type (30 June 2008)

Note: Due to rounding, percentages may not add to 100

Footnotes

[³⁸ http://www.ssc.govt.nz/display/document.asp?DocID=6545 ]

[³⁹ Percentages are of all responding organisations in each organisation type ]

[⁴⁰ Government organisations may have named more than one facility of so percentages may add to over 100 ]