How useful will future Government Online services

- Similar to 2002 citizen interest in future Government Online services was higher in the services that would minimise time that citizens spend interacting with Government. The least interest was expressed in the services that involved citizens in Government procedures and involved the paying of Government over the Internet, however over half of New Zealanders still expressed interest in these.

- The useful of services as perceived by New Zealanders is shown below...

o Being able to find all government information through the one website - 78%.

o Being able to change personal and address details for all government departments in one place only - 74%.

o Being personally reminded about government services and information relevant to you needs and interests- 71%.

o Completing the census form online - 69%.

o Having a say in something that matters to you or the community - 69%

o Having services from several agencies packaged together - 68%

o Voting online in general and local elections - 65%

o Being able to pay for government services/fines/bills over the Internet - 58%

- New Zealanders aged between 20-39 years were significantly more likely to consider all future services to be useful than other age groups. Those under 20 years were also significantly more likely to consider having a say in something that matters to you or the community as a useful service.

- Being able to find all government information through the one website was perceived to be significantly more useful by the University educated (93%) and households with income of $70,000 or more (89%).

- Being able to change personal and address details for all government departments in one place only was perceived to be significantly more useful for residents of Wellington (88%), the University educated (93%) and both middle and high income households - $50-70K (88%); $70K or more (85%). Those with school age children were also more likely to consider (79%).

- Being personally reminded about government services and information relevant to you needs and interests was perceived to be significantly more useful to those of Asian ethnicity (86%), the University educated (87%) and those with household incomes of $100,000 or more (88%).

- Completing the census form online was perceived to be significantly more useful by residents of Wellington (83%), the University educated (88%) and higher income earners ($70-100K 84%; $100K or more 89%).

- Having a say in something that matters to you or the community was perceived to be significantly more useful by residents of Wellington (80%), the University educated (82%) and those with incomes of $100,000 or more( 84%).

- Having services from several agencies packaged together was perceived to be significantly more useful by New Zealanders of Asian ethnicity (85%), the University educated (86%) and higher income earners ($70-100K 80%; $100K or more 86%).

- Voting online in general and local elections was perceived to be significantly more useful by the University educated (79%) and those with incomes of $100,000 or more (86%).

- Being able to pay for government services/fines/bills over the Internet was perceived to be significantly more useful by residents of Wellington (74%), the University educated (77%) and higher income earners ($70-100K 70%; $100K or more 84%).