Appendix 1
- Within this section:
- Electronic channels
- Participation via internet
- Online authentication
Appendix 1
Electronic channels
The following table lists the various electronic channels that agencies use. The final column is the number of call-centres.
|
Agency |
|
Online enquiries |
Two-way electronic access to basic interactions |
Online forms |
Online bookings |
Online payments |
Mobile phone text or WAP |
Number of call-centres |
|
Archives New Zealand |
Yes |
4 |
||||||
|
Auckland City Council |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
1 |
|
|
Christchurch City Council |
Yes |
Yes |
Yes |
Yes |
12 |
|||
|
Crown Law Office |
Yes |
|||||||
|
Department of Building and Housing |
Yes |
Yes |
Yes |
1 |
||||
|
Department of Child Youth & Family Services |
Yes |
Yes |
1 |
|||||
|
Department of Conservation |
Yes |
Yes |
Yes |
|||||
|
Department of Corrections |
Yes |
Yes |
||||||
|
Department of Internal Affairs |
Yes |
Yes |
Yes |
Yes |
2 |
|||
|
Department of Labour |
Yes |
Yes |
Yes |
Yes |
Yes |
3 |
||
|
Department of the Prime Minister & Cabinet |
Yes |
Yes |
Yes |
Yes |
||||
|
Education Review Office |
Yes |
|||||||
|
Government Communications Security Bureau |
Yes |
Yes |
Yes |
Yes |
1 |
|||
|
Inland Revenue Department |
Yes |
Yes |
Yes |
Yes |
Yes |
6 |
||
|
Land Information New Zealand |
Yes |
Yes |
Yes |
Yes |
Yes |
1 |
||
|
Ministry for Culture and Heritage |
Yes |
Yes |
Yes |
|||||
|
Ministry for the Environment |
Yes |
Yes |
Yes |
1 |
||||
|
Ministry of Agriculture and Forestry |
Yes |
Yes |
Yes |
Yes |
Yes |
1 |
||
|
Ministry of Defence |
Yes |
|||||||
|
Ministry of Economic Development |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
2 |
|
|
Ministry of Foreign Affairs and Trade |
Yes |
|||||||
|
Ministry of Justice |
Yes |
Yes |
Yes |
2 |
||||
|
Ministry of Pacific Island Affairs |
Yes |
Yes |
Yes |
|||||
|
Ministry of Research Science & Technology |
Yes |
Yes |
Yes |
Yes |
||||
|
Ministry of Social Development |
Yes |
Yes |
Yes |
Yes |
13 |
|||
|
Ministry of Transport |
Yes |
Yes |
||||||
|
National Library of New Zealand |
Yes |
Yes |
Yes |
Yes |
Yes |
14 |
||
|
NZ Defence Force |
Yes |
Yes |
Yes |
Yes |
||||
|
NZ Police |
Yes |
Yes |
Yes |
|||||
|
Office of the Clerk of the House |
Yes |
|||||||
|
Parliamentary Counsel Office |
Yes |
Yes |
Yes |
|||||
|
Parliamentary Service |
Yes |
|||||||
|
Rodney District Council |
Yes |
1 |
||||||
|
Serious Fraud Office |
Yes |
1 |
||||||
|
State Services Commission |
Yes |
Yes |
Yes |
|||||
|
Statistics New Zealand |
Yes |
Yes |
Yes |
Yes |
Yes |
3 |
||
|
Te Puni Kokiri - Ministry of Maori Development |
Yes |
Yes |
Yes |
1 |
||||
|
The Treasury |
Yes |
6 |
Participation via internet
The following table lists the way agencies enable people and businesses to participate in government. The far right column includes agencies' comments about the online collaboration tools that they use.
|
Agency |
Information about opportunities to be involved in government |
Online discussion forums/web blogs |
Customer feedback on government information and services |
Online surveys |
Online collaboration tools |
|
Archives New Zealand |
Yes |
Yes |
|||
|
Auckland City Council |
Yes |
Yes |
Yes |
Yes, but not for public consultation |
|
|
Christchurch City Council |
Yes |
Yes |
|||
|
Crown Law Office |
Shared Workspace and other online collaboration tools through their involvement in various e-govt, Justice sector and other legal initiatives. |
||||
|
Department of Building and Housing |
Yes |
Yes |
Yes |
||
|
Department of Child Youth & Family Services |
|||||
|
Department of Conservation |
Yes |
Yes |
|||
|
Department of Corrections |
|||||
|
Department of Internal Affairs |
Yes |
Yes |
Yes |
Shared Workspaces for National Civil Defence Plan Local Government Community Outcomes |
|
|
Department of Labour |
Yes |
Yes |
Yes |
Connecting communities used Shared Workspace |
|
|
Department of the Prime Minister & Cabinet |
Shared Workspace is used to provide information and services to the Public Sector (via the Public Sector Intranet pilot) and Ministers' Offices. |
||||
|
Education Review Office |
Yes |
||||
|
Government Communications Security Bureau |
Yes |
Yes |
Shared Workspace |
||
|
Inland Revenue Department |
Yes |
Shared Workspace as a way to enable some key stakeholders to share electronics documents |
|||
|
Land Information New Zealand |
Yes |
Yes |
Yes |
When required |
|
|
Ministry for Culture and Heritage |
Yes |
Yes |
Yes |
"Exchange" Shared Workspace for collaboration between the Ministry and its agencies. |
|
|
Ministry for the Environment |
Yes |
Yes |
Yes |
Yes |
Shared Workspaces for cross-central and local government & industry projects and initiatives |
|
Ministry of Agriculture and Forestry |
Yes |
Yes |
Yes |
Planning to implement Documentum "e-rooms" as collaboration tool mid 2005 |
|
|
Ministry of Defence |
Yes |
Yes |
Project underway |
||
|
Ministry of Economic Development |
Yes |
Yes |
Yes |
Yes |
Shared Workspace |
|
Ministry of Foreign Affairs and Trade |
|||||
|
Ministry of Justice |
Shared Workspace, however it is not available to the public or businesses. |
||||
|
Ministry of Pacific Island Affairs |
Yes |
Yes |
|||
|
Ministry of Research Science & Technology |
Yes |
Yes |
Yes |
Shared Workspaces |
|
|
Ministry of Social Development |
Yes |
Yes |
|||
|
Ministry of Transport |
Yes |
Yes |
Lotus Notes Workspace |
||
|
National Library of New Zealand |
Yes |
Policy Workspace |
|||
|
NZ Defence Force |
Yes |
Yes |
Host collaborative Workspace for non-NZ government agencies, and interaction with allied agencies. |
||
|
NZ Police |
Yes |
Yes |
|||
|
Office of the Clerk of the House |
Yes |
||||
|
Parliamentary Counsel Office |
Yes |
Yes |
|||
|
Parliamentary Service |
Yes |
||||
|
Rodney District Council |
Yes |
Yes |
Piloting Shared Workspace with other Auckland local government agencies |
||
|
Serious Fraud Office |
|||||
|
State Services Commission |
Yes |
Yes |
Yes |
Manage Workspaces for government |
|
|
Statistics New Zealand |
Yes |
Yes |
Yes |
Yes |
Web discussion groups |
|
Te Puni Kokiri - Ministry of Maori Development |
Yes |
Yes |
Yes |
When required |
|
|
The Treasury |
Yes |
Yes |
Shared Workspace |
Online authentication
The following table has been sorted based on the number of existing online users and then sorted by future additional online users.
|
Agency |
How many online services does your agency provide that require online authentication of the person transacting? |
Approximately, how many individuals currently use these online authenticated services at least once per year? |
How many new online services will your agency introduce before June 2006 that will require online authentication? |
How many additional people are expected to use the new online authenticated services at least once per year? |
|
Department of Labour |
< 5 |
10,000 - 50,000 |
< 5 |
10,000 - 50,000 |
|
Ministry of Agriculture and Forestry |
< 5 |
10,000 - 50,000 |
< 5 |
10,000 - 50,000 |
|
Auckland City Council |
5-10 |
10,000 - 50,000 |
< 5 |
< 10,000 |
|
Inland Revenue Department |
5-10 |
10,000 - 50,000 |
0 |
|
|
Ministry of Social Development |
< 5 |
10,000 - 50,000 |
< 5 |
|
|
Department of Internal Affairs |
< 5 |
< 10,000 |
0 |
|
|
Department of the Prime Minister & Cabinet |
< 5 |
< 10,000 |
< 5 |
< 10,000 |
|
Land Information New Zealand |
< 5 |
< 10,000 |
< 5 |
< 10,000 |
|
Ministry of Research Science & Technology |
< 5 |
< 10,000 |
< 5 |
< 10,000 |
|
National Library of New Zealand |
< 5 |
< 10,000 |
< 5 |
< 10,000 |
|
NZ Defence Force |
< 5 |
< 10,000 |
0 |
|
|
Parliamentary Service |
< 5 |
< 10,000 |
< 5 |
< 10,000 |
|
Te Puni Kokiri - Ministry of Maori Development |
< 5 |
< 10,000 |
< 5 |
< 10,000 |
|
Ministry for Culture and Heritage |
< 5 |
< 10,000 |
0 |
|
|
The Treasury |
< 5 |
< 10,000 |
0 |
|
|
Department of Corrections |
< 5 |
< 5 |
< 10,000 |
|
|
Ministry of Justice |
0 |
0 |
||
|
Ministry of Pacific Island Affairs |
0 |
0 |
||
|
Office of the Clerk of the House |
0 |
0 |
||
|
Rodney District Council |
0 |
< 5 |
< 10,000 |
|
|
Serious Fraud Office |
0 |
0 |
||
|
Ministry of Foreign Affairs and Trade |
0 |
< 5 |
10,000 - 50,000 |
|
|
Christchurch City Council |
0 |
< 5 |
< 10,000 |
|
|
Crown Law Office |
0 |
< 5 |
< 10,000 |
|
|
Department of Child Youth & Family Services |
0 |
< 5 |
< 10,000 |
|
|
Department of Conservation |
0 |
< 5 |
< 10,000 |
|
|
Statistics New Zealand |
0 |
< 5 |
< 10,000 |
|
|
NZ Police |
0 |
< 5 |
||
|
Archives New Zealand |
0 |
0 |
||
|
Education Review Office |
0 |
0 |
||
|
Ministry for the Environment |
0 |
0 |
||
|
Ministry of Defence |
0 |
0 |
||
|
Ministry of Transport |
0 |
0 |
||
|
Parliamentary Counsel Office |
0 |
0 |
||
|
Government Communications Security Bureau |
0 |
0 |
||
|
State Services Commission |
0 |
|||
|
Department of Building and Housing |
0 |
|||
|
Ministry of Economic Development |
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