Results

The following sections presents the key results of the survey, including groups of frequencies and tables and summaries of significant findings. Due to the complexity of the survey and size and complexity of the dataset, only significant findings are discussed. The questionnaire, and hence the report, begins with questions that deal fundamentally with government contact, followed by questions that deal with contacting the government via the Internet and concludes with questions that deal with Internet use in general.

It should be noted that some numbers represent respondents (people) whereas others represent responses (answers) as many questions allowed for multiple answers. For example, people may have interacted with government for more than one purpose, or using more than one channel of communication. For this reason, multiple response questions have been recorded as percentages rather than raw numbers to minimise confusion and for ease of comparison.