Why do people use the Internet to contact
Questions 35, 39, 43, 47, 50 and 54 asked respondents who had used the Internet or email why they chose those methods, according to the purpose of the contact. The results are shown in Table 8.
New Zealand Māori (72) were more likely to use email or the Internet when seeking information as it was more convenient (58%). New Zealand European (400) used this method as it was considered significantly more likely to be handy (27%) and easy (14%). New Zealand European (154) used email/Internet to contact government when providing information as it was considered significantly more likely to be easy to find information (13%) the Internet was useful (7%) and a good source of background information (5%). New Zealand European (169) were significantly more likely to use the Internet to fill in a form as it was faster (30%), but less likely to do so because it was convenient (53%). This compares with New Zealand Māori (32) who were significantly more likely to use the Internet for convenience (81%) and less likely as it was faster (9%).
Table 8: Percentage of reasons why respondents used Internet and email to contact government
|
Contact made |
Sought information |
Provided information |
Made/attended appointment |
Received money |
Paid money |
Filled form |
|
Convenience |
28.9% |
42.3% |
48.3% |
35.6% |
51.6% |
40.3% |
|
Multiple locations |
3.3% |
2.9% |
6.9% |
5.9% |
2.0% |
2.4% |
|
Cheaper |
4.0% |
4.3% |
2.3% |
3.4% |
4.6% |
3.5% |
|
Faster/Handy |
32.0% |
29.5% |
21.8% |
29.7% |
32.0% |
32.4% |
|
Information is easy to find, useful & good source |
15.8% |
13.2% |
4.6% |
14.4% |
4.6% |
11.7% |
|
Other |
16.3 |
7.9 |
15.9 |
10.9 |
5.4 |
7.6 |
Table presented showing percentage (%) rounded to one decimal point
When cross-tabulations were performed linking these questions to urbanisation, respondents in cities considered that the Internet was faster when used in regards to filling in forms. Respondents living in towns were more likely to use the Internet when seeking information and filling in forms because it was perceived as faster and also because it is free. The only significant result in relation to country-dwellers was that it was seen as useful and reliable when seeking information. Upper North Islanders were less likely to seek information using the Internet because it was more convenient, while lower North Islanders did give this reason. However, Lower North Islanders were significantly less likely to give cost as a reason for seeking information using the Internet.
There were no significant results in relation to income level or source, age or gender.
Government employees were more likely to report that they used the Internet because the information is accurate, and because the Internet is handy and useful.
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