Are people concerned about security when contacting

Questions 30 and 31 addressed security concerns when contacting government. Eighty-five percent of respondents answered that they had no security concerns when contacting government.Of the total (3641) respondents to this question, 3120 had no security concerns. There were no significant relationships to age, gender, education level, level of income, urbanisation or geographical location for this question. However, respondents on the domestic purposes or invalid's benefits were significantly more likely to respond that they did have security concerns. The numbers in these groups are relatively small, however.

Most people that reported security issues (307) were concerned about contacting government using the telephone. This is shown in Table 6 below. There were no significant differences according to most demographic factors. Respondents who were retired reported security concerns 11% of the time, which was higher than expected by chance alone. Concerns with using the Internet (92) were higher for those people whose highest level of education was university entrance or university degrees (28), although the small sample size should be taken into account. Government employees were significantly more likely to have concerns about contacting government using the Internet.

Table 6: Security concerns when contacting government