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@your.service - issue 7 March 2003

E-government Update

Welcome to @your.service, a regular round up of e-government news from New Zealand.

We aim to reach a broad audience, including government people, suppliers of IT and telecommunications services, people in the community who are following the progress of e-government, as well as international audiences.

Issue 7 - March 2003

E-government isn’t just a matter of agencies adopting the technology and techniques the Internet now offers. The web provides a powerful metaphor as a guide to a new style of government.

The Internet itself is a system of interconnected but otherwise independent components governed by some basic universally accepted protocols. Government agencies currently operate in much the same environment. Agencies, being largely independent of each other, are none the less engaged in a single overall activity – serving the public at large – governed by the established principles of the public service in New Zealand. E-government provides the means to strengthen the interconnectedness of this ‘distributed enterprise’ while maintaining the autonomy of agencies as they go about this work.

The e-government programme is now beginning to more fully express this notion at a number of different levels. The service-delivery architecture for government provides a bird’s eye view of the enterprise and the way the various facets of service delivery knit together. The on-going work on the foundation standards and guidelines of e-government, the early focus of the programme, provide the common basis for conducting the business of e-government. And the ‘Better. Faster. Cheaper.’ approach provides at a practical level some of the common componentry you need to successful deliver e-government without a great deal of duplication of effort.