Canada
The Government of Canada is committed to:
- make government more accessible and service all Canadians (ensuring that services are easy to fine and use and offer a choice of format and language)
- make on-line service better and more responsive - expand electronic service delivery
- build trust and confidence in transacting on-line - ensure privacy and security.
Examples of initiatives are -
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the provision of client-centred "Gateways" to information and services for Canadians, international clients and Canadian businesses;
improvements to public Internet access terminals that are available in Community Access Program sites;
the creation of an Institute for Citizen-Centred Service that researches and promotes citizen-centred service delivery. Public feedback is used to improve and develop services; and
introduction of an on-line authentication service known as epass.
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