Chapter 7 - Appendices

Introduction

This chapter recommends what appendices you should consider attaching to an e-government business case.

Recommended Appendices

Introduction

The following appendices are recommended as appropriate for inclusion. Not all are needed, and the order given here is not essential.

• glossary
• bibliography
• risk matrix
• cost/benefit calculation
• GANTT/PERT charts

Other topics should be added as needed to support the individual case.

Glossary

Include a glossary of specialist terms showing definitions used to explain the meaning and possibly the source of the specialist language used in the Business Case.

“Glossary” is defined in the Oxford English Dictionary as:

“A word inserted between the lines or in the margin as an explanatory equivalent of a foreign or otherwise difficult word in the text; hence applied to a similar explanatory rendering of a word given in a glossary or dictionary. Also, in a wider sense, a comment, explanation, interpretation.”

Note: These guidelines do not have a glossary. As each topic in the guidelines stands alone, any technical or unfamiliar terms are addressed in that topic.

This presentation differs from a business case, where technical or unfamiliar terms are likely to be used throughout the document. The reader of a business case, therefore, would benefit from a glossary for quick reference whenever that term appears.

Bibliography

Include a bibliography to acknowledge authorship/ownership of material quoted in the document providing Web referencing where appropriate. Use of the APA referencing method is recommended. A full and comprehensive example of APA referencing is available via Curtin University of Technology or at the Online Writing Laboratory (OWL).

References:

• APA – American Psychological Association Referencing System
• http://library.curtin.edu.au/referencing/harvard.html A PDF file provides detail.
• http://owl.english.purdue.edu/handouts/research/r_apa.html

Note: These guidelines do not have a bibliography. As each topic in the guidelines stands alone, references are provided in that topic. You can pursue further information when you are working with that part of these guidelines. References are an integral part of the guidelines.

This presentation differs from a business case, where the reader should be provided with all the information needed to make an assessment. The purpose of a bibliography in a business case is to acknowledge the work of others used in the document.

Risk matrix

Include a detailed risk matrix (with recommended mitigations). Consider including a list of known associated issues and sensitivity analyses.

Cost/benefit calculation

Include the cost/benefit calculation spreadsheets, to an appropriate level of detail.

Also include the results of simulation and sensitivity analyses.

GANTT/PERT charts

Include detailed GANTT chart showing milestones and displaying the inter-relationship of major tasks.

Suggestions for Other Appendices

Introduction

The following appendices could be included depending on the needs of the particular business case. They may have been referred to in the summary sections, and you may therefore need to provide detail.

Suggested appendices

Consider providing the following as separate appendices:

• a draft, high level communications or consultation plan
• the results of any consultation undertaken, including public consultation
• consultation undertaken with other government agencies during the preparation of the proposal
• a legal assessment, e.g. a summary of formal commercial legal agreements to be entered into (other than staff recruitment but including potential commercial aspects and arrangements)
• relevant international developments
• principles applied, e.g. policy or implementation, compliance with privacy principles
• the significant assumptions that lie beneath the proposal, e.g.:
• • closure of other channels
  • pricing
  • target groups
  • use of the system by agencies, users, etc.
  • method of rollout
• the particular resource requirements, e.g.:
• • people, (public servants secondment or appointment), contractors, consultants
  • floor space, building requirements (co-location?)
  • equipment (hosting, outsourcing)
• a change management plan
• Disaster Recovery Planning (DRP), Business Continuity Planning (BCP), and security policies (SIGS), giving an outline of what plans or policies will need to be developed as a result of the acceptance of the proposal, e.g. any specialist requirements such as:
• • buildings
  • people
  • recruitment pre-assessment of people