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Appendix 3 - NZGLS Agent Encoding Scheme

The NZGLS Agent Encoding Scheme is a set of components of contact information for the person or organisation making resources available.

The component labels, e.g. corporateName are formatted according to Dublin Core rules with the words strung together, the first word not capitalized but subsequent words having initial capitals.

All of these components are optional and should only be used when they give useful information. All of the components may be repeated, but if components vary for different channels then repeat the Availability element instead, for clarity. For example, a call centre may be available 24x7 and a branch only Monday - Friday, 9.00 am to 5.00 pm. (excluding public holidays). The order of components is not significant.

Component

Definition

corporateName

The name of an organisation.
Use the full proper name of the organisation making the resource available. If it has a relevant common use name append this in brackets, e.g. Ministry of Social Development (WINZ). If you are using both the English and Maori name of an agency enter them with 'space hyphen space' in between them.

personalName

The name of a person.
The name of a person making the resource available. Format is last name, comma, space, first name e.g. Crump, Barry. If you are not sure, then enter the name as it is shown on the resource itself. This component is not recommended because of the maintenance requirement of changing this information as people change jobs.

jurisdiction

The legal jurisdiction.
Use the full proper name of the legal jurisdiction for which the resource applies. Make sure that the jurisdiction chosen is correct for the service or document as it is not necessarily the same as the agency's.

contact

Contact details.
For organisations or persons making the resource available.
Can include an official title or defined organisational role.
The following standard phrase should be used, as appropriate:
Contact your nearest [organisation name] approved agent

phone
mobilePhone
fax

Telephone system numbers through which requests for this resource should be directed.
These components all have the same format. Use the international area code only if the service is likely to be accessed from overseas, otherwise use the local area code. The format is (phone) +64 4 474 3000 or (phone) 04 474 3000.
Do not use dashes, hyphens or brackets within phone numbers.
You can have text after a number to provide information e.g. "(phone) 04 474 3000 - Past hotline" or "(phone) 0800 STOP SMOKING".
If you have a 0800 word number then you should include the actual number in brackets e.g. (phone) 0800 STOP SMOKING (0800 123123).

website

World-Wide-Web page containing the resource or providing an access channel.
Enter the URI in full, i.e. you must include the part before the colon e.g. http://

email

Email address.
This should be a generic e-mail address, e.g. info@... not a personal e-mail address.

addressPhysical
addressPostal

Street or postal.
Can include a post code. Use a comma followed by a space to separate the parts (lines) of the address. Post Office Box should be written as 'PO Box'. Omit address if the channel being described is a website or call centre.

hours

Hours during which service can be accessed at the locations identified in address components.
Information should be written in full e.g. Monday - Friday, 9.00 am to 5.00 pm. Do not use abbreviations such as Mon - Fri.
This component would not normally be used for any online resource. For seasonal Availability use Date.
The following standard phrase should be used, as appropriate:
(excluding public holidays)

cost

Cost of obtaining the resource.
Start with "$" and any leading zeros required, e.g. $0.25. Specify currency only when the service is accessed from overseas, e.g. NZ$55.00.
You can also specify whether the price includes or excludes postage, or GST if this is appropriate (e.g. your audience is overseas).
If the pricing schedule is complex - state this and refer to where the information can be obtained.

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