3. Services in e-government

In the words of the UN Report Benchmarking E-government: A Global Perspective [ United Nations, Division for Public Economics and Public Administration, Benchmarking E-Government: A Global Perspective, (2002) http://www.unpan.org/e-government.html*Please Note: this report has been removed from this site: subsequent reports can still be accessed from this page*], "Services are the public face of government". That report is typical of e-government literature in linking the success of e-government with ICT-based service discovery and delivery. The report recognised the New Zealand Government's achievements in this area by ranking New Zealand third behind the US and Australia in its global E-Government index. However, no jurisdiction was ranked at the top stage of e-government development, "seamless" (described as total integration of e-functions and services across administrative and departmental boundaries). Significantly, the higher levels of e-government maturity are generally described as demonstrating an integration of service delivery with technology, building on technology-based tools for service location, discovery and description.