8 Service Delivery

8.1 Policy statements

8.1.1 Service Delivery

Interoperability Agreements between agencies will include Service Level Agreements defining the operational requirements, budget, roles and responsibilities of all agencies participating in E-Government transactions.

8.1.2 Co-operative Project Approval

Government agencies participating in co-operative E-Government projects will agree on the project operational management processes prior to initiating significant expenditure on the project.

8.1.3 Information Systems Architecture

Information systems components that enable the integration of government services must conform to the Policies and Standards within the e-GIF. These services may include:

• Integration of business processes

• exchanging metadata in support of common business processes

• 'bundling' of common services provided to users

• integration of business applications to present a common information retrieval point for users

8.2 Standards and Guidelines

Further policy statements and the supporting standards for Service Delivery are under development in Phase II of the Government Services Online project.