Implementation Stages
All identified initiatives required to make the New Zealand Government Portal a reality have been grouped into five broad, overlapping phases. These initiatives are grouped into those that have to be undertaken 'Sooner' (short term prior to June 2002) and those that can be undertaken 'Later' (after June 2002).
It is important to remember that the portal is a facilitator and an enabler. By itself, the implementation of the portal will not deliver transactions and information online. Agencies will have to fulfil their obligations before the portal can enable access to them. Agencies will need to organise their business processes and systems to leverage off the New Zealand Government Portal and shared services that are provided.
The New Zealand Government Portal will be implemented progressively. It will build on lessons gained from the existing New Zealand Government Portal, New Zealand Government Online (NZGO). There are a number of key dependencies between the portal and some of the other projects currently under way. Many of these are co-requisites to implementation of the portal.
A number of initiatives can be undertaken without much capital investment, and can build on existing NZGO infrastructure. The Phase 1 activities are shown highlighted. Indicative completion for Phase 1 activities is June 2002. It is proposed that these start immediately under the sponsorship and direction of a governance structure with appropriate resources allocated. This initial governance structure will also direct the planning and establish the management framework for the subsequent phases.
It must be noted that the timeline and the initiatives shown are preliminary. The deliverables will be prioritized based on the consultative process that will be one of the preliminary implementation activities. The portal deliverables are dependent on a number of co-requisites and the timeline will have to be reviewed based on their milestones. It should be assumed that Part B will evolve over the next 3-6 months.
|
INFRASTRUCTURE Putting the infrastructure in place |
REACH Getting people to use electronic government services |
TRUST Enhancing confidence in integrity of government services delivered via portal |
INTEGRATED SERVICES Facilitating provision of integrated government services |
PERSONALISATION Service for an Individual |
|
I1. Establish governance structure and operational team. I2. Identify with agencies and selected local government bodies what they must do for the portal to deliver. I3. Protect portal and underlying infrastructure from misuse. I4. Implement robust architecture and infrastructure to support 24x7 services. |
I5. Determine what the customer/business would like online. I6. Make information and services easy to find in a variety of ways. I7. Make information and services easy-to-use (Web standards). I8. Make sure the metadata used to find information and services is of high quality. I9. Deliver some quick wins for customers with agencies and local government and establish critical mass. I10. Market portal's availability and features to customers and service providers. |
I11. Build trusted brand. I12. Establish independent customers' advocacy group and feedback mechanisms for customers. I13. Develop Trust Charter for customers. I14. Develop Quality of Service Charter for customers of portal. I15. Develop Quality of Service Charters with service providers to back the customer Quality of Service Charter. I16. Develop Infomediary Code of Conduct. I17. Protect customers' information from abuse. |
I18. Facilitate provision of shared services to customer via the portal. I19. Redesign governance structure and management team. I20. Provide access to all agency online services and information. |
- |
|
INFRASTRUCTURE Putting the infrastructure in place |
REACH Getting people to use electronic government services |
TRUST Enhancing confidence in integrity of government services delivered via portal |
INTEGRATED SERVICES Facilitating provision of integrated government services |
PERSONALISATION Service for an Individual |
|
I21. Acquire product suite to enable customer participation, support personalisation, and enable integrated service delivery. |
I22. Develop integrated access channel strategy |
- |
I23. Facilitate provision of integrated services from agencies to customers. I24. Focus on local government to deliver expanded range of services to customers via portal. I25. Enable customer participation (individually as well as an e-community). I26. Facilitate added-value services from non Government organisations. I27. Enable cost-effective delivery of services |
I28. Implement a scheme for associating unique identification for customers. I29. Facilitate pro-active notification of services to customers. I30. Provide for personalisation of individual view of government. I31. Provide mechanism for customers the option to use integrated and personalised services. I32. Facilitate provision of channels for communities of interest. |
Each of the five phases (Infrastructure, Reach, Trust, Integrated Services and Personalisation) are detailed on the following pages.
[ Previous | Next ]