Appendix A: Background
- Within this section:
- Project and Phase Objectives
Project and Phase Objectives
The long-term objective of the E-services project aims to utilize e-technologies to improve government service delivery, directly supporting the key outcomes of the E-government strategy:
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convenience and satisfaction - services provided anytime, anywhere;
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integration and efficiency - integrated, customer-centric efficient services;
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participation - easier access and participation in government.
In order to achieve this high level objective, in order to manage the scope and change as we learn more, this project as conceived was be broken down into smaller sized units of work:
|
Phase 0 |
Initiate project, develop terms of reference and obtain external assistance. Plan for the next phase. |
|
Phase I |
Develop the framework (work methods), get an initial list of services and gain some perspective of customer wants and likely usage. Plan for the next phase. |
|
Phase II |
Encourage agencies to use framework. Plan for the next phase. |
|
Phase III |
Look for integration opportunities and plan for the next phase. |
|
Phase IV |
Determine tools required to support the transformational nature of e-government, including determining what lessons etc for BPR/what BPR activities are being driven for agencies, sectors/clubs or AoG, and plan for the next phase. |
|
Phase V |
Detailed understanding of customers including market segmentation, target markets per service(s), critical mass of target market/service. |
This phasing scheme was later changed to:
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