Summary

The key critical success factors for this phase are:

• Short, sharp and focussed unit of work where a time-box is strictly applied;

• Focus on the collection of the services list, including the methodology to do this;

• Collect enough data, using NZGLS, for the web portal and

• Collect enough data on what services are delivered to inform further thinking on the role of E-services within the EGovt Programme.

Did we achieve the project objectives? On the whole we did. The project was certainly driven within tight but, where necessary, flexible time frames. The data collection exceeded initial scope. Certainly we have used the data collected as input to following phases, as well as starting to provide input to Review of the Centre (RotC) work programme. The identification of integration opportunities is an unbounded task; we certainly have identified integration opportunities that will now be feed into RotC and E-services planning.

Achievements

• More (13 more) agencies contributed than planned while the investment was less than projected

• Toolset enabled business people to describe services - did not require in-depth understanding of meta-data

• Most agencies committed to the service meta-data collection - and assigned business people to support the effort

• Facilitated formation of clusters in education and transport - opportunity to form other clusters and leverage for Phase II work

• Once engaged most agencies required less support than envisaged

• The framework was business focused
• The training was effective

• The framework and the toolset made the service identification and description process a lot more simple and quite efficient

• Approximately 15 minutes per service once the data was gathered
• Estimated time per service (in total) 1.5-2 hours
• Toolset allowed sharing of descriptions within and across agencies

• Overall, the scope of service definition was consistent - a key objective of the framework

• The framework was able to cater for different types of agencies and agency team capabilities