Appendix A : The framework templates

Introduction to the Templates

The framework provides three tools:

• Service List Database

• Agency Terms of Reference template

• E-Services Readiness Assessment templates

Service List Database

The Service List Database will be used to collect information about the types of service the agencies provide, how they provide them, and the users that receive that service.

Agencies will be able to access web-enabled forms through the NZGO web site, and enter information and data about the services they provide.

Agency Terms of Reference Template

The Terms of Reference Template will be used to produce an agreement between the Agency and the EGU. It reflects the approach that will be used to gather a list of services, and the resources that will be committed to the project.

Each Agency will receive a customisable template which shows the:

• roles required for the project

• tasks each role is responsible for

• milestones for the agency (including the person/team responsible and the date required)

• deliverables for the project, including the Service List, Opportunity Map(s), Process Definition, and Service Justification.

The template will be customised according to the information provided by the Agency.

E-Services Readiness Assessment Templates

The e-Services readiness assessment templates provide a series of prompts that enable you to start thinking about how ready you are as an organisation to deliver e-government initiatives.