Frequently asked questions

This section is designed to answer some of the more common questions posed by agencies.

Does the EGU own and control all the infrastructure the components run on?

No. In fact, the EGU only runs infrastructure when the shared nature of the components means that no other suitable homes exist within agencies. The EGU hosts all its systems with external providers, so there is no intention to build up a large infrastructure core within the EGU itself.

Can only the EGU develop components, or can agencies do this as well?

Agencies have a wealth of expertise in building and running systems. The role of the EGU is to allow other agencies to benefit from this expertise by making standardised versions of agency systems available across government. So the majority of components are likely to come from agencies and external providers, rather than being commissioned directly by the EGU.

What if there is a component I need, but it hasn't been developed yet?

Contact the EGU. Given that a primary focus of the Unit is to co-ordinate and facilitate e-government initiatives, the EGU will then see if there are components designed and built by other agencies that can meet the required specifications. We'll then work with the originating agency to standardise the new components to meet appropriate e-GIF standards so they can be integrated with existing systems.

How do I get assistance in using the components?

The EGU can provide advice and guidance in how the components can be used. However we will not normally provide project management or implementation expertise; it's up to agencies to resource and run projects in the same way they have in the past.

How much will it cost to use the components?

Costs are recovered on a marginal basis; that is, agencies are only charged for the incremental use they make of a component, with most fixed overheads being absorbed by the EGU. However this also means it can be difficult to offer "price list" -style estimates, as actual costs will depend on actual usage.

Why do I need to use the components? Why can't I just work the same way I always have?

There's no obligation to use the components as such, although there is an obligation to ensure any systems you build are compliant with the e-GIF. You may find you can achieve results better, faster and cheaper than using traditional development methods, and that your obligations under the eGIF are met automatically by using the components.

What's the benefit to my agency in using the components?

See above. You'll get better systems faster and for lower cost than building everything from the ground up. You'll also be benefiting from the shared experience and capability of a wide range of agencies who have contributed to the components, and you're likely to end up with more robust systems than would otherwise be the case.

Isn't this just another Government Computing Services with centralised control?

The EGU's role is one of leadership, collaboration and standard setting; we're simply not in the business of running large infrastructure systems. And besides, use of the components is optional, so - unlike GCS - ours is not a mandated system across government.