Government e-billing and e-payments: The picture a year on

Report to the State Services Commission

July 2002

This report was prepared by the NZ INSTITUTE OF ECONOMIC RESEARCH (INC.) in conjunction with KPMG Legal for the E-government Unit of the State Services Commission

Public Trust Building, 117-125 Lambton Quay

P O BOX 329 WELLINGTON

Tel: (04) 495 2840

Fax: (04) 495 6669

Note that parts of the document have been deleted or summarised in accordance with section 9(2)(a) of the Official Information Act 1982 to protect the privacy of natural persons, sections 9(2)(b)((i), 9(2)(b)(ii), and 9(2)(i), which allow for commercially sensitive information to be withheld; or in accordance with section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence, where the making available of the information would be likely to prejudice the supply of similar information; or in accordance with where this outweighs the public interest in making the information available. Where text has been summarised it is contained in square brackets. Where text has been deleted, "[Text Deleted]" has been inserted.

The views expressed are those of NZIER and do not necessarily reflect the views of the SSC. The SSC takes no responsibility for any errors or omissions in, or for the correctness of, the information contained in this report.

Inquiries can be directed to Ted Christiansen at the E-government Unit (04) 495-6608, or email to: ted.christiansen@ssc.govt.nz.

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NZ INSTITUTE OF ECONOMIC RESEARCH (INC.)

8 Halswell St. Thorndon P O BOX 3479, WELLINGTON

Tel: (04) 472 1880 Fax: (04) 472 1211

KPMG LEGAL

89 The Terrace. P O Box 10246, WELLINGTON

Tel: (04) 472 7877 Fax: (04) 472 2291

Authorship

This report has been prepared as a joint project by John Yeabsley of NZIER and Doug Bailey of KPMG Legal.

Acknowledgements

The guidance and assistance of the project oversight team, Ted Christiansen and Andrew Devlin, as well as the assistance of all those we spoke to during the course of the project, who willingly and cheerfully shared their insights and ideas, is gratefully acknowledged.

A full list of those individuals and organisations interviewed in the preparation of this report is attached as Appendix A.