Conceptual model

A conceptual model provides a high-level picture of how a system and process would work. It does not describe the detail of the systems and processes required to implement the model.

The conceptual model for online authentication illustrates a consistent way for people to identify themselves online when they want to access government services. It is important to remember that online authentication is about verifying who is applying for a service rather than whether or not the person is actually entitled to receive the service.

The diagram below shows the four processes that make up the online authentication conceptual model.

1. Registration

The first process described in the online authentication model is registering for a credential. This occurs once, the first time that you decide you want to access government services online.

2. First-time service registration

Once you have an authentication credential, you can let the service agencies you deal with know about your credential. You will have different "customer numbers" with the agencies you have already dealt with. Each agency needs to link your credential uniquely to the particular customer number that they use when they deal with you.

3. Requesting services

Before you can access a government service online, the service agency first needs to be sure that it really is you. They will ask you to present your credential and then check that it is valid. Once this step is complete, the service agency finds the customer number you previously linked to your credential.

4. Delivering services

The service agency applies their standard rules to decide whether or not you are entitled to receive the government service you are applying for.