Challenges for parents & caregivers

• Often not as technologically literate as their children
• May have little understanding of online safety and security
• May have naively ceded the role of computer administrator to their child

Challenges for adults & consumers

• Many of the same issues as for children, and...
• Need for confidential and secure transactions (e.g. for online banking)
• Vulnerable to scams ('Nigerian', phishing, etc.), fraud (e.g. online auction fraud) and identity theft
• May be unsure of the law regarding electronic crime