Vision, Mission and Goals for E-government

Vision

New Zealand is a world leader in e-government.

Mission

By 2004 the Internet will be the dominant means of enabling ready access to government information, services and processes.

Goals

• Better services - more convenient and reliable, with lower compliance costs, higher quality and value;

• Cost effectiveness and efficiency - cheaper, better information and services for customers, and better value for taxpayers;

• Improved reputation - building an image of New Zealand as a modern nation, an attractive location for people and business;

• Greater participation by people in government - making it easier for those who wish to contribute; and

• Leadership - supporting the knowledge society through public sector innovation.

Outcomes

How will New Zealanders know that e-government in 2004 is delivering the right results for them? The Government has identified three broad characteristics that mark out successful e-government:

Convenience and Satisfaction

Services provided anytime, anyhow, anywhere

People will have a choice of channels to government information and services that are convenient, easy to use and deliver what is wanted.

Integration and Efficiency

Services that are integrated, customer-centric and efficient

Information and services will be integrated, packaged and presented to minimise cost for people, businesses and departments.

Participation

Participation in government

People will be better informed and better able to participate by having easier access to government information and processes.